OlaGrow is a market-garden management application developed and operated by OlaGrow Software, a sole proprietorship registered in Quebec under enterprise number (NEQ) 2282580382. For any privacy-related question, contact us at contact@olagrow.com.
As required by Quebec's Law 25, the person responsible for the protection of personal information is the owner of OlaGrow Software, reachable at contact@olagrow.com.
If you join the waitlist, we collect your email address, your IP address (security and spam prevention) and the date you signed up.
If you open an account, we also collect:
We never ask for financial data: no card number or banking details pass through the application.
Your data is used exclusively to:
We do not use your data for advertising, and we subject it to no automated decision-making about you.
We do not sell, trade or hand over your personal data, and we use no behavioral advertising services.
A single provider is involved technically, for a single task, and it is not allowed to use your data for its own purposes:
For weather, we never send your postal code, your address, your name or any account identifier:
We may also disclose data where the law requires it.
Your data is hosted on our own servers located in Quebec, Canada. Each customer account has its own database, isolated from the others. Communications between your browser or the mobile app and our servers are encrypted via HTTPS (TLS). Passwords are stored as an irreversible hash. Access to data is restricted to authorized personnel.
No system is perfectly safe: should a confidentiality incident present a serious risk, we will inform you and the Commission d'accès à l'information, as Law 25 requires.
Waitlist data — kept until you request deletion, or deleted within 12 months if you never open an account.
Account data — kept for as long as your account is active. You can request its deletion from the application (My account → Profile) or by writing to us: the account and all its data are then deleted within 30 days.
Backups — our daily backups are destroyed after 7 days and our weekly backups after 35 days. A monthly full backup is kept for at most 12 months, solely so the service can be brought back after a major incident; it is never consulted, nor used to restore a deleted account, and it is destroyed automatically after that period.
A separate copy is made just before an account is deleted and kept for at most 90 days, so that a request made in error can be reversed; it is then destroyed automatically. These copies serve no other purpose.
In accordance with applicable law (including Quebec's Law 25), you have the following rights:
To exercise these rights: contact@olagrow.com. We respond within 30 days. If our answer does not satisfy you, you may contact Quebec's Commission d'accès à l'information.
The olagrow.com homepage uses no cookie at all. It uses an audience measurement tool called Umami, which we host ourselves on our servers in Quebec: it counts visits without setting a cookie, without following you from site to site, and without ever sending anything to a third party. That is what lets us do without a consent banner.
The app.olagrow.com application sets three cookies, all strictly functional: a session cookie that keeps you logged in, a "remember me" cookie if you tick that box (30 days), and a cookie that remembers your chosen language. None of the three is used for advertising or tracking.
You can try OlaGrow in a demo: a sample farm, reserved for you alone for 2 hours. Everything you do in it is erased at the end.
What we collect when you open the demo — your first name, last name, email, profile (gardener or grower) and the first three characters of your postal code (or your ZIP code in the United States), which give your demo farm the weather and frost dates of your area, and tell us whether a farm visit is possible near you. Also your IP address and browser (security, number of tries per day) and, if you arrive from an ad or another site, where you came from. To screen out fake addresses, we check that your email domain accepts mail, without writing to you. The demo is offered in Canada and, in a web browser, in the United States: we also use your IP address to check this, in a country database copied to our server (IP Geolocation by DB-IP). Your IP address is not sent to any outside service for this check.
What we record during the demo — the screens you open, the names of actions (not what you type), the disabled features you try and how long the visit lasts. These measurements are linked to your name: they help us improve the demo and, if you asked for it, write to you with tips about what interested you. It is the only feature of the demo that builds a profile. You accept it by ticking the box “I agree that my actions in the demo are linked to my name”; without it, the demo does not open. You can withdraw this consent at any time (see Retention).
OlaGrow does not contact you unless you asked for it. The only email sent automatically contains the link back to your demo. We write to you with tips only if you tick the optional box “I want to receive tips by email about what I tried”, and we answer when you write to us.
Your feedback — at the end of the demo, you can leave us a rating out of 5 and a comment, both optional. They are linked to your request and kept like it.
Who sees it — the OlaGrow team only. The email containing the return link is delivered by Brevo (see section 4).
Retention — measurements for 12 months; your contact details for 24 months, or until you withdraw them. Every demo email contains a “Withdraw my contact details” link; you can also write to us at contact@olagrow.com. After a withdrawal, the measurements remain, but nothing links them to you any more.
We may update this policy from time to time. Significant changes will be communicated by email to registered users. The last-updated date is shown at the top of this page.